Equipment Damage Policy

Equipment Damage Policy

1. Care and compliance

Member must operate equipment only as instructed by Jaybird staff, manufacturer documentation where provided, and posted rules.

2. Responsibility for damage

Member is financially responsible for physical damage, loss, or theft of Jaybird property caused by Member’s **misuse, negligence, recklessness, unauthorized modification, failure to report hazards**, **food or liquid** where prohibited, or **intentional acts**.

3. Estimates and billing

Jaybird will document damage (including photos where appropriate) and provide a **reasonable itemized estimate** before charging, except for emergencies where immediate mitigation is required. Member authorizes charges to the payment method on file or invoice delivery to the account email.

4. Repair or replace

Jaybird may elect to **repair or replace** equipment at its discretion. Member agrees to pay the reasonable cost of the chosen remedy.

5. Normal wear and tear

Normal wear and tear is not chargeable.